Next gen Publishing Subscription for Bike India Magazine didnt start even after 2 months of having paid

Sir ,
I placed an order for the subscription of a monthly magazine [Bike India] with NextGen Publishing through India Times Shopping on Jul 6, 2009,Order No:111719975.I have not received a single issue till date, in spite of repeated reminders from my side.According to their terms i am entitled for a full refund since the product was not shipped withing 45 days of receiving order.I requested a refund on 27th Aug'09(Ticket id:1213123) which they dont seem to process.

Kindly see into this matter as such practice by the seller is worsening the experience of online shopping.