big tv a big fraud

i had bought big tv on 28th of august for rs 3990 and i was suppose to get 12 months free subscription of premium pack. but i did not even get free subscription not even for 8 days. i have been complaining to the customer care but no action is been taKEN . I CAN Provide u my complain nos:75884823, 75684843, 75750313, etc. till now my problem is not solved somebody please help.